1. Overview

At T/dr Gavin G van zyl, we strive to provide excellent service. This Refund Policy outlines the conditions under which refunds may be issued for services booked through our platform.

2. Deposit Refunds

If a deposit is required when booking a service:

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3. Service Refunds

Refunds for completed services may be considered in the following circumstances:

• Service was not performed as agreed
• Significant quality issues that were not resolved
• Service provider error or negligence

Refund requests must be made within 48 hours of the service completion.

4. Non-Refundable Situations

Refunds will not be issued for:

• Customer dissatisfaction with results that meet industry standards
• Customer no-shows or late cancellations
• Services that were performed as agreed
• Change of mind after service completion
• Third-party product purchases (subject to manufacturer policies)

5. Partial Refunds

In some cases, a partial refund may be offered:

• When only part of a multi-service booking was unsatisfactory
• For services that were partially completed
• As a goodwill gesture when full refund is not warranted

6. Refund Process

To request a refund:

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Approved refunds will be processed within 5-10 business days to the original payment method.

7. Service Guarantee

While refunds are handled on a case-by-case basis, we stand behind the quality of our work. If you're not satisfied, we will work with you to find a fair resolution, which may include:

• Complimentary service correction or redo
• Partial or full refund
• Credit toward future services

8. Dispute Resolution

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9. Contact Us

For refund requests or questions about this policy, please contact us: